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Retail Technology Suite

Our Retail Technology Suite is a comprehensive solution meticulously designed to cater to the specific requirements of the retail industry. It comprises a range of vital components, including integrated Video Conference and Audio-Visual solutions tailored for remote retail collaboration and multidisciplinary retail meetings. Furthermore, our versatility extends to incorporating real-time voice services through our ZAGIL Cloud IP PBX, SBCaaS, and virtual SIP Trunks, ensuring reliable connectivity for efficient retail communication. These guarantees streamlined and cost-effective communication without the need for substantial capital expenditures, as our solution is entirely cloud-based. Additionally, we offer an integrated CRM and tailored Mall revenue management platform.

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Streamlined Remote Logistics Collaboration for Supply Chain Excellence:

Our integrated AV-VC solutions provide a dynamic platform for real-time communication, enabling supply chain professionals to collaborate effortlessly with suppliers, shippers, and clients regardless of their geographical locations. With high-quality video and audio capabilities, our solutions foster an environment where teams can engage in productive discussions, make informed decisions, and share vital information, ultimately improving the efficiency of supply chain operations.

By reducing the need for physical meetings and travel, our solution helps organizations save on expenses while maintaining clear and effective communication channels, leading to cost-effective supply chain management.

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Elevate Retail Communication Efficiency:

Implement our ZAGIL Cloud IP PBX solution to elevate communication within Retail facilities, revolutionizing the way logistics teams, drivers, and customers interact. Our solution enables seamless and efficient communication, facilitating real-time updates on shipments and order tracking. This ensures that Retail organizations can uphold transparent and secure communication channels, even during peak demand periods, all without the need for substantial capital expenditures (CAPEX). Additionally, we offer the REALATICA call center analytics tool, providing in-depth insights and comprehensive dashboards for monitoring call quality, usage patterns, and system performance. This empowers Retail organizations with the capability to proactively manage our ZAGIL integration and swiftly address any issues that may arise while monitoring their agent’s performance. Effective coordination and communication with suppliers, shippers, and clients lead to better visibility and control over the supply chain. This can result in reduced lead times, minimized inventory carrying costs, and improved overall supply chain performance.

Improved communication with clients leads to enhanced customer satisfaction, as clients can stay informed about the status of their orders, deliveries, and any potential issues, contributing to a positive client experience. Moreover, our solution can be integrated with other omni-channels such as SMS, WAB, Chatbot, and A2P voice.

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Microsoft Teams Integration:

Microsoft Teams is a collaborative platform that provides chat, video conferencing, file sharing, and various communication features. Integrating Microsoft Teams with our SBCaaS and virtual SIP Trunks enhances the capabilities of this platform, making it suitable for a wide range of business communication needs. Our SBCaaS is a cloud-based solution that acts as a secure gateway for real-time communication services. It is responsible for controlling and securing the flow of voice and video traffic between Microsoft Teams and external networks, such as the public switched telephone network (PSTN) or other SIP-based services. Our Virtual SIP Trunks are channels for transmitting voice and multimedia sessions over an IP network. They are essential for connecting Microsoft Teams to external networks, enabling voice calls, and ensuring the reliability and quality of these calls. Our solution is designed to be scalable, accommodating organizations of varying sizes. As your business grows, additional virtual SIP Trunks can be easily provisioned to handle increased call volume. Redundancy is built into the infrastructure to ensure high availability and minimize downtime.

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Maximize Mall Efficiency with our Mall Management Solution:

Unlock the full potential of your mall’s revenue with our cutting-edge, fully automated revenue management system infused with artificial intelligence.  Our solution empowers you to set and maintain optimal store rates, enabling strategic pricing decisions that maximize profits and elevate your mall’s financial performance. 

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Elevate Online Retail with eCommerce Enhancements:

Enhance the online shopping experience for retail businesses by incorporating eCommerce add-ons. These enhancements enable valuable features such as personalized product recommendations, secure payment gateways, and real-time inventory tracking.

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Custom Mobile Apps for Enhanced Customer Engagement:

Our Integrated Business Solutions encompasses the development of tailor-made mobile applications designed specifically for retail businesses. These apps are designed to actively engage customers with enticing loyalty programs, promotions, and convenient online ordering. Moreover, they ensure flawless integration with your existing POS systems, simplifying inventory management.

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Comprehensive ITSM services:

To ensure that your technology infrastructure operates flawlessly and guarantee that your technology infrastructure operates seamlessly, we offer comprehensive IT Outsourcing services. Our skilled IT professionals will manage and maintain the CRM system, Mall Revenue management platform, ZAGIL Cloud IP PBX, SBCaaS and SIP Trunks infrastructure, and other critical components of your Retail technology stack, guaranteeing uninterrupted and efficient operations.

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