Integration Solutions
streamline operations, improve productivity, save time, and ensure accuracy, empowering agents and enhancing customer experience with Our integration tools.
Overview
Our Integration Solutions deliver powerful tools to optimize your call center processes and customer interactions. From automating dialing and transaction verifications to providing comprehensive call histories, these solutions are designed for efficiency and scalability.
Our Integration Tools
Explore the key solutions transforming call center operations.
VeriCall
Verify transactions effortlessly. Automate client verification with VeriCall. Our API service initiates automated calls, presents clients with customizable options, and collects confirmed data for seamless transaction validation.
Click-To-Dial API
Call clients with a single click. Eliminate repetitive dialing with Click-To-Dial API. Agents can simply click the “Dial” option from the client profile to connect instantly, reducing manual effort and saving valuable time.
Call Pop-Up Integration
Access client data instantly. Enhance efficiency with a pop-up screen displaying complete client information whenever a new call is received. This integration minimizes search time and ensures better customer interactions.
Call History + Recorded Calls API
Access call records anytime. Provide your agents with quick access to a client’s complete call history—both incoming and outgoing—directly from the CRM system. They can also listen to recorded calls without switching platforms.
Easy Login with SSO
Simplify system access. Enable agents to log in once and access all necessary applications with Single Sign-On (SSO). This integration reduces distractions and saves time by avoiding multiple passwords.
SMS Integration
Send automated, timely updates. Automate SMS communications through our SMS Integration tool. From IVR-triggered SMS messages to post-call evaluations or verification codes, streamline your messaging to improve customer satisfaction.
Features
Efficiency
Save time with streamlined processes like single-click dialing and easy login.
Automation
Reduce manual effort with tools like VeriCall and SMS automation.
Enhanced Customer Experience
Ensure smoother, more personalized interactions with tools like call pop-ups and SMS follow-ups.
Centralized Data
Access complete call histories and recordings directly from your CRM system.
Efficiency
Save time with streamlined processes like single-click dialing and easy login.
Centralized Data
Access complete call histories and recordings directly from your CRM system.
Enhanced Customer Experience
Ensure smoother, more personalized interactions with tools like call pop-ups and SMS follow-ups.
Automation
Reduce manual effort with tools like VeriCall and SMS automation.
Use Cases
VeriCall
Seamless Client Verification
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- Scenario: A financial services company needs to verify customer transactions to prevent fraud and ensure compliance with regulations.
- Solution: VeriCall initiates automated calls with pre-configured options for clients to confirm transactions, instantly collecting and documenting verified data.
- Impact: Enhances security, ensures compliance, and streamlines the verification process.
Call Pop-Up Integration
Instant Customer Insights
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- Scenario: A retail company wants its support team to personalize every customer interaction by accessing relevant data during calls.
- Solution: Call Pop-Up Integration displays key client information immediately when a call is received, enabling agents to respond quickly and accurately.
- Impact: Improves customer satisfaction through personalized and efficient service.
Easy Login with SSO
Simplified Agent Workflow
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- Scenario: A growing call center struggles with agents managing multiple passwords across various systems.
- Solution: Easy Login with SSO integrates a single login for the CRM and other call center tools, allowing agents to access all platforms seamlessly.
- Impact: Saves time, reduces password-related errors, and enhances security.
Click-To-Dial API
Effortless Client Engagement
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- Scenario: A customer service team handles high call volumes daily and needs to eliminate repetitive tasks like manually dialing numbers.
- Solution: Click-To-Dial API allows agents to call clients directly from their CRM profiles with a single click, saving time and reducing dialing errors.
- Impact: Improves agent productivity and accelerates response times.
Call History + Recorded Calls API
Comprehensive Client Overview
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- Scenario: A telecom company’s agents need to review past interactions and listen to recorded calls to resolve customer disputes effectively.
- Solution: The Call History + Recorded Calls API integrates with the CRM to provide a unified view of call history and recordings directly from client profiles.
- Impact: Reduces resolution times and builds customer trust through better context and accountability.
SMS Integration
Automated Follow-Up
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- Scenario: An e-commerce business wants to provide a better post-call experience by sending order confirmations and feedback requests.
- Solution: SMS Integration automates sending confirmation messages, reminders, or feedback requests after each interaction.
- Impact: Enhances customer engagement, reduces manual tasks, and builds stronger relationships
Optimize Your Call Center, Explore Integration Solutions Today!