Telemedicine Suite

Our Telemedicine Suite is a comprehensive solution tailored to meet the specific needs of the healthcare industry it encompasses several essential components including Video Conference and Audio-Visual integrated solutions for telemedicine consultations and multidisciplinary medical meetings, Furthermore, our adaptability extends to incorporating real-time voice services through our ZAGIL Cloud IP PBX, Session Border Controller as a Service (SBCaaS), and virtual SIP Trunks, ensuring dependable connectivity to the PSTN. This guarantees efficient communication without the need for significant capital expenditures, as our solution operates entirely in the cloud. Moreover, we are providing ITSM and outsourcing services for ensuring your organization’s technology infrastructure operates seamlessly

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Integrated Telemedicine Consultations:

We provide integrated audiovisual and video conference integrated solutions that facilitate seamless and high-quality telemedicine consultations between healthcare providers and patients. This feature enables virtual face-to-face interaction, ensuring that patients receive the best possible care remotely.

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Fostering Collaborative Healthcare Decision-Making:

Our Video Conference solution is designed to enable multidisciplinary medical meetings, fostering collaboration among healthcare professionals. It allows for efficient virtual discussions, case reviews, and consultations, ensuring that the entire healthcare team is on the same page when making critical decisions.

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Enhancing Healthcare Communications:

Implement our ZAGIL Cloud IP PBX solution to enhance communication within healthcare facilities. Ensure reliable and scalable communication for customer care, appointments, consultations, and emergency calls. We offer Session Border Controller as a Service (SBCaaS) paired with local SIP Trunks to provide reliable voice connectivity. This ensures that healthcare organizations can maintain clear and secure communication channels, even during high-demand periods, without the need for significant capital expenditures (CAPEX).

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Microsoft Teams Integration:

Microsoft Teams is a collaborative platform that provides chat, video conferencing, file sharing, and various communication features. Integrating Microsoft Teams with our SBCaaS and virtual SIP Trunks enhances the capabilities of this platform, making it suitable for a wide range of business communication needs. Our SBCaaS is a cloud-based solution that acts as a secure gateway for real-time communication services. It is responsible for controlling and securing the flow of voice and video traffic between Microsoft Teams and external networks, such as the public switched telephone network (PSTN) or other SIP-based services. Our Virtual SIP Trunks are channels for transmitting voice and multimedia sessions over an IP network. They are essential for connecting Microsoft Teams to external networks, enabling voice calls, and ensuring the reliability and quality of these calls.

Our solution is designed to be scalable, accommodating organizations of varying sizes. As your business grows, additional virtual SIP Trunks can be easily provisioned to handle increased call volume. Redundancy is built into the infrastructure to ensure high availability and minimize downtime.

For the Security measures, our solution includes encryption and authentication, which are implemented at multiple levels to protect voice traffic and sensitive data. We adhere to industry standards and compliance regulations, such as HIPAA and GDPR, to ensure that your communication remains secure and compliant.

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Patient Engagement Solution:

Combines our customized CRM system which can enhance patient care, streamline healthcare operations, and improve communication between healthcare providers and patients in the healthcare industry, through our cloud IP PBX and SBCaaS SIP Trunks services can provide significant value to the healthcare industry by enhancing patient care, streamlining operations, and improving communication between healthcare providers and patients.

Moreover, our solution can be integrated with other omni-channels such as SMS, WAB, Chatbot, and A2P voice. Our Patient Engagement Solution is designed to revolutionize patient care by combining cutting-edge technology with the expertise of our team. Here’s how this solution adds value to the healthcare industry:

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Empowering Healthcare Excellence with Tailored CRM:

Our specialized Customer Relationship Management (CRM) system is tailored specifically to the healthcare sector. It is a powerful tool that enhances patient care by centralizing patient information, streamlining healthcare operations, and improving communication between healthcare providers and patients.

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Unifying Healthcare Communication and Analytics:

By seamlessly integrating our customized CRM system with our ZAGIL Cloud IP PBX , SBCaaS and virtual local SIP Trunks, we create a unified communication ecosystem within your healthcare organization. This integration allows for real-time patient updates, appointment scheduling, and secure communication, all in one platform.

We also provide REALATICA analytics tool with extensive dashboards for monitoring call quality, usage patterns, and system performance. This enables proactive management of our ZAGIL integration and allows for quick resolution of any issues that may arise in addition to monitoring your agent’s performance.

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Empowering Patients with a Customized Healthcare Mobile App

Develop a specialized healthcare mobile app for patients to book appointments, access medical records, and receive health-related notifications. Ensure HIPAA compliance for data security.

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Comprehensive ITSM services:

To ensure that your technology infrastructure operates flawlessly and guarantee that your technology infrastructure operates seamlessly, we offer comprehensive IT Outsourcing services. Our skilled IT professionals will manage and maintain the CRM system, ZAGIL Cloud IP PBX, SBCaaS and SIP Trunks infrastructure, and other critical components of your healthcare technology stack, guaranteeing uninterrupted and efficient operations.

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